Privacy Policy

Information We Collect

We may collect information that you provide directly to us, including your name, company name, email address, phone number, country or region, product or project requirements, and other information you choose to include in an OEM/ODM, product, or general inquiry.

If you create an account, place an order, or begin a checkout process where those features are available, we may also process information needed to administer the account, transaction, delivery, customer support, and related records. Payment information is handled by the applicable payment provider and is not intentionally collected beyond what is necessary to process the transaction.

How We Use Information

We may use information to respond to inquiries, discuss product or OEM/ODM projects, provide customer support, administer orders or accounts, improve our website and services, prevent fraud or abuse, comply with legal obligations, and maintain the security of our systems.

Cookies and Similar Technologies

Our website uses essential technologies needed for core site functions, security, session management, shopping functionality, and website preferences. Where required by applicable law, we ask for your consent before setting non-essential analytics cookies.

You can accept, reject, or manage non-essential cookie preferences through the cookie banner or the Cookie Settings link made available on the website. You can also manage cookies through your browser settings. Blocking some cookies may affect certain website features.

Analytics and Google Services

With your consent where required, we may use Google Analytics 4 and related Google services to understand how visitors use the website, such as pages visited, approximate location, device/browser information, traffic source, and interactions with website content. This information helps us measure website performance and improve our content and services.

Google may process information in accordance with its own privacy policy. We do not intentionally send Google Analytics information that directly identifies you, such as your name, email address, phone number, or the content of your inquiry.

We may also use Google Search Console to understand how our website appears in Google Search. Search Console provides aggregated search performance information and does not operate as a visitor-facing analytics cookie on our website.

Service Providers and Data Sharing

We may share information with service providers that help us operate the website and provide services, including hosting providers, website security providers, form and email providers, payment providers, analytics providers, logistics or fulfillment providers where applicable, and professional advisers. These parties may process information only as needed to provide services, protect our systems, comply with law, or support our legitimate business operations.

If you choose to contact us through WhatsApp or another third-party platform, your use of that service is governed by that platform’s own terms and privacy practices.

Security and Anti-Abuse

We use reasonable technical and organizational measures to protect information. Our security tools may process IP addresses, device or browser information, request logs, and related technical information to detect malicious activity, spam, fraud, and unauthorized access. No internet transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, meeting legal obligations, and protecting our systems. Retention periods may vary based on the type of information and the applicable context.

International Transfers

Our service providers may process information in countries other than the country where you live. Where applicable, we take reasonable steps to use appropriate safeguards for such transfers.

Your Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to certain processing of your personal information, and to withdraw consent for non-essential cookies. To make a request, please contact us through the Contact Us page. We may need to verify your request before responding.

Third-Party Links

Our website may link to third-party websites or services. We are not responsible for their privacy practices, content, or security. Please review the privacy policies of third-party services before providing them with information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will post the updated policy on this page and update the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us through our Contact Us page.